Parts, Warranty & Support
Imported equipment is only as good as what happens after the invoice. Here is exactly what you get from CVK once the unit is yours.
Wear parts, tooling, seal kits, hoses and components sourced and supported from our US base rather than a factory an ocean away.
Warranty is assessed and settled by us. You deal with CVK, in your time zone, in English.
Sizing, flow settings, commissioning and QA-data setup from people who understand the equipment and the ground.
No portal, no ticket queue. A phone call and a serial number starts the process.
Serial number, carrier details and what the unit is doing. Photos or video help more than description.
Our team works out whether it is a manufacturing defect, a wear item or an application problem, and says so plainly.
Covered parts are dispatched with priority. Where a unit needs to come in, we arrange the freight.
What failed, what was covered, what was not, and what to change so it does not repeat.
No. We supply foundation equipment, pile drivers, drilling rigs, ground improvement systems, testing instruments and their tooling. You bring the carrier; we make sure the equipment suits it.
In Turkey, by our manufacturing partner, who has supplied demanding European foundation projects for two decades. CVK is the distributor and support base for the Americas.
The unit, the carrier-matched configuration, duty, port handling and inland freight to your location. One number, itemised, quoted up front.
The United States, Canada and Mexico as our core market, and the Caribbean, Central and South America by arrangement. We quote FOB and handle export documentation beyond the core region.
Yes, that is standard. Send us the make, model and operating weight and we configure and check it here before dispatch.
Yes. Deep soil mixing and jet grout systems ship with data logging, and our testing instruments come with acquisition software, calibration and setup support.
Something not covered here? info@cvkequipment.com or call 813-666-9322.
